FAQs

FREQUENTLY ASKED QUESTIONS ABOUT BELLUSDOMINA.COM

What payment options are accepted by BellusDomina.com?

We accept the following payment methods: PayPal, MasterCard, Visa, American Express, Discover, and Maestro.

Do you ship worldwide?

Yes! Bellus Domina ships to most international locations. Please note that all shipping and customs fees are the responsibility of the customer. For further details, feel free to reach out to us at info@bellusdomina.com.

What if I need extra help or advice about Bellus Domina merchandise?

We’re happy to assist! If you need more details about a specific item, shipping costs, or return policies, please contact us at info@bellusdomina.com, and our team will get back to you as soon as possible.

Will I be able to track my order?

Absolutely! Once your order is shipped, you will receive a confirmation email with a tracking link, allowing you to monitor your package in real time. You can also access your tracking information from your user profile page under the "Tracking Number" section, which will redirect you to the carrier's tracking page.

When will my order arrive?

We aim to process and ship all orders as swiftly as possible. Most orders are dispatched within 24 hours of placement. Estimated delivery time for most items is 2–4 working days. However, please be aware that shipping does not take place on weekends or public holidays.

Please note that these delivery estimates are subject to potential delays due to circumstances beyond Bellus Domina’s or the courier’s control.

What if I need to change my shipping address?

If your order has already been shipped, we are unable to modify the shipping address. However, if your order has not yet been dispatched, please contact us immediately at info@bellusdomina.com, and we will do our best to accommodate your request.

Can I cancel my order?

Orders that have already been shipped cannot be cancelled. If you wish to cancel an order that has not yet been dispatched, please email us as soon as possible at info@bellusdomina.com, and we will do our best to assist you.

How can I return or exchange an item?

We offer hassle-free returns and exchanges! Online purchases made through www.bellusdomina.com can be returned within 14 days of receiving your order. Items must be mailed back in their original condition and packaging.To initiate a return or exchange, please fill out the form here so our support team can provide you with detailed return instructions

Do you offer a warranty?

Yes! All Bellus Domina jewellery comes with a 12-month warranty from the date of purchase, covering manufacturing defects.

For warranty claims or repairs, please contact us at info@bellusdomina.com as soon as possible. Kindly include:
✔ Your full name
✔ Your order number
✔ A detailed description of the issue

Our team will assess your request and provide guidance on the next steps.

For any additional inquiries, feel free to reach out—we’re always happy to help!